As one of our first original employees here at WD Door, Bob started working for us three months after Steve and Jeff started the business back in 2003. This alone shows his dedication and commitment to the garage door business. He is one of our most efficient, accurate and seasoned residential garage door service technicians, and always answers his cell phone in the happiest of demeanors, no matter how long of a day it has been. He receives the most positive feedback from customers than any other installer or service technician on our team. This says so much about his character, that a person would take time out of their busy schedule to call or write an email about what has been going right, rather than wrong.
Customers’ feedback about Bob is always very similar: He takes the time and patience to explain the problem to the customer and how and why it will be remedied. He goes the extra mile with a smile on his face. He truly embodies selflessness, kindness, attention, and compassion. People remember his name when they call back in need of service and request that he come back. This says so much about their overall experience of Bob as a person, and how it reflects on the company’s reputation.
A few kind words about Bob:
“Bob is a dependable, honest person and has exceptional technical knowledge of the garage door business. He consistently completes his tickets on time and collects service fees making him an extremely efficient technician.” - Steve
“Bob's positive attitude makes him a favorite not only with the customers but with all of his coworkers.” – Ryan
“Bob’s a diehard Chiefs fan, motorcycle rides, loves the Iowa State Fair, fishing, smoking ribs, and his blue Chevy with the license plate: “Bob’s Toy”. He’s always there for our guys to lend a hand.” - Brad
“When Bob stops by my desk in the morning to get maps for his daily route, he’s always friendly and cheerful. His goal is to be fully informed on his tickets before he leaves for the day to ensure he has proper parts and always likes to do his research. He strives to put a smile on everyone’s face.” - Marge
Thank you for your commitment and loyalty!